All service users shall live in a clean, comfortable and safe environment, and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of service users and will provide the appropriate degree of care to assure the highest possible quality of life within the home.

To meet these client needs the care service within the home is designed to achieve the following objectives:

1. To deliver an individual service of the highest quality that will improve and sustain the service user’s overall quality of life.
2. To ensure that the care service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each service user’s right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
3. To ensure that each service user’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments
4. To ensure that the care service in whole is delivered in accordance with the Statement of Terms and Conditions agreed at the point of moving into the home.
5. To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable service user care needs to be met.
6. To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for the service user.
7. To ensure that all service users receive written information on the home’s procedure for handling complaints, comments and compliments.

Carers will strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere, and in so doing will be sensitive to the service users' ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and service users are encouraged to participate in the development of their individualised Service Users’ Plan of Care in which the involvement of family and friends may be appropriate and is greatly valued.

            This will be achieved through programmes of activities designed to encourage mental alertness, self-esteem, social interaction with other service users and with recognition of the following core values of care that are fundamental to the Philosophy of our Home:

All care staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in care practices as may be laid down in appropriate legislation, regulations and the National Care Standards Commission guidelines.

The management of Long Meadow Nursing Home places a strong emphasis on the highest quality service possible for all of its service users. We believe that no matter how good our present services, there is always room for improvement.
Long Meadow Nursing Home is a comprehensively equipped Private Nursing Home that is registered under the terms of the Care Standards Act 2001, with the National Care Standards Commission.